Privacy Policy

Effective: 3 July 2023
Last Updated: 3 July 2023

Welcome and thank you for visiting Ambrosia Health Wellness and reviewing our privacy policy (“Policy”). This Policy describes the information we collect when you interact with Ambrosia Health Wellness and the manner in which we use, share and protect such information. You may interact with us when you access and / or use our products and services including any digital offerings provided via our websites as well as our in-person programs and consumer products (collectively, the “Services”) and in other ways as set forth herein. This Policy also describes your privacy rights with respect to the information we collect and how the law protects you. This Policy is subject to and incorporated within Ambrosia Health Wellness Terms of Use (“Terms”). Capitalized terms not otherwise defined in this Policy shall have the meanings ascribed to them in the Terms.

If you do not want your information collected or used in the manner described in this Policy, please do not use our Services or otherwise interact with us. By using our Services or otherwise interacting with us in any manner, you are deemed to have agreed to the provisions of this Policy. We may change, modify, add or delete portions of this Policy at any time. We encourage you to visit this Policy frequently to ensure you are aware of how it applies to you.

Ambrosia Health Wellness is a “data controller” subject to the General Data Protection Regulation (the “GDPR”) only insofar as we are offering goods or services to individuals in the EEA or where our Digital Properties may be used to monitor individuals' behaviour as far as it takes place in the EEA. Nevertheless, this Policy provides a general description of how we process personal data, regardless of where individual users are from. If you have any questions about this Policy or want to exercise your rights pursuant to the Policy, please contact us using the details set forth below.

Ambrosia Health Wellness

7389 Marine Drive East, Hope Island 4212

hello@ambrosiahealthwellness.com.au

Ambrosia Health Wellness is committed to working with you to obtain a fair resolution of any complaint or concerns about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint with the relevant regulatory body in your area.

1. Information We Collect

Overview

The nature of the information we collect from you depends on how you engage with us and generally consists of:

Personally Identifiable Information (“PII”), which is information that can be used to identify you, including name, postal address, mobile phone number or e-mail address.
Anonymous information, which is data about you, your device or your activities that does not by itself identify you.

When, and to the extent, anonymous information is combined with PII, such information also becomes PII and is treated and protected as such in accordance with the terms of this Policy.

We collect PII and anonymous information that you directly provide to us as well as information you indirectly provide to us as you use our Services. We may also collect information about you from third parties.

Directly provided information

You may directly provide information to us, including PII such as your name, email address and password when you register for an Account with us, sign up for a newsletter or otherwise fill out a lead generation form regarding a particular product or service on our or third-party digital properties, including social media. You may provide further information to us, including information such as gender, birth date / location, payment information, postal address and phone number as well as physical characteristics and personal preferences, goals, experiences, aptitudes, attitudes and behaviours.

We may also collect similar information from you in the course of your discussions with our sales personnel regarding potential purchases or to fully enrol you in our in-person events or other products and services. Please note that in order for us to accommodate your special needs or to ensure your suitability for certain in-person events or programs you may also provide us with specific health-related information including disabilities or allergies, among other information, and we may keep such information for future reference for your safety.

You may also provide information to us via communications at our in-person events, during telephonic or online group lessons, meditations, workshops and other sessions or via forums such as online groups, chat rooms and message boards, some of which may be a required or optional component of our product and service offerings. We also collect information from you when you place a request for customer service, when you respond to any censuses, surveys, or user interviews, provide any testimonials with respect to our products or services or apply for employment with us.

Indirectly provided information

Every time you engage with us we automatically collect certain information about you. This includes:

Usage data such as which of our websites and Apps you visit and any or all of your activities on such properties, including the content and other Materials you access, the sequence, duration, dates and times and manner of such activities and the purchases you make.
Technical information including your internet protocol (IP) address (which may by itself be considered PII in certain jurisdictions and under certain circumstances), device type, model, operating system and identifier, web browser, pages viewed, including any referring page, and information about your mobile network such as the service provider, connection type and geographic area.

Information collected from third parties

Information we may collect from third parties includes:

Usage data and technical and non-technical information provided by third-party service providers with whom we contract to provide specific services to support our business.
Information you provision us with access to including, for example, data provided by social media services when you create or log-in to your Account via such social media services (including your name, user name(s), e-mail address and other information depending on your account settings with the relevant social media service)
Transaction information from third-party app stores you use to install or purchase a subscription to one of our Apps.
Additional information we may purchase about you and your activities from third-party data providers.
Contact information provided by any person via our “Refer a Friend” feature.

We may combine any data we collect with other information we may have about you or use information we have to derive or infer other information. For example, we may be able to determine your approximate location using your IP address.

2. How We Use Your Information

We may collect, store and use your information for any purpose relating to our business, subject to this Policy. This includes, for example:

Personalising your experience by offering and delivering content, products and services relevant to your stated and inferred interests, needs, location or other preferences.
Fulfilling your orders including delivering goods or granting access to Services and Materials, as the case may be, as well as managing any related payments and collections and complying with any consequent legal obligations such as the collection and filing of taxes.
Communicating with you about products and services we believe would be of interest to you.
Providing you with support and responding to your inquiries, including investigating your concerns and monitoring and improving our processes.
Soliciting you’re feedback on new or existing products and services.
Analysing our audience behaviour and usage patterns to inform product and content development and to improve our marketing initiatives.
Creating, maintaining, customising, and securing your Account, preventing transactional fraud and assessing and maintaining the safety, security, and integrity of the Services and our databases, business and technology infrastructure more generally.
Delivering targeted offers and ads through our Digital Properties, third-party properties, and via email, text messages (with your consent, where required by law) and push notifications.
Enabling your participation in promotions, sweepstakes or contests offered by us.
Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations.
For other purposes as may be disclosed or is otherwise clear at the point of collection or in the event it is otherwise necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

3. Who Else May Have Access to Your Information

Ambrosia Health Wellness will never sell or rent your PII to any third party under any circumstances and will only share or disclose your PII with third parties as set forth in this Policy and in all cases, for legitimate business reasons. As you interact with us, the following entities may obtain your information:

Certain of our business partners (“Partners”) who directly provide specific services to you in connection with a product or service offering, including hotels that accommodate you for one of our in-person programs. We may provide information about you to Partners in order for them to directly provide you with the services you are expecting. Please note that we will only share information with Partners that is relevant for their provision of such services to you and such information may include, at your request, special instructions to accommodate your needs, including disclosure of relevant disabilities and allergies. For the avoidance of doubt, information shared with Partners may include the responses you provide to us pursuant to the MBTA and the analyses drawn therefrom. Please note that Partners with whom we share information as described herein will be identifiable to you and you should refer to their privacy policies to understand how they protect and use your information.
Advertising service providers that provide analytics to us (e.g., Google Analytics) and / or serve advertisements on our behalf on our and third-party web properties and mobile applications, including agencies, social media platforms (e.g., Facebook) and ad servers (e.g., Google AdSense, etc.). In addition to information we provide them, these entities may use Tracking Technology to collect and combine your information over time and across browsers and devices in order to infer your interests for the purpose of presenting you with advertisements across various browsers and devices attributed to you. For more information about your rights with respect to Tracking Technology and the use of your information for interest-based advertising please refer to the section entitled Cookies, Web Beacons and Similar Technologies.
Providers of third-party functionality we provide access to on our Digital Properties to enhance your experience, including social media service providers. These entities may directly collect information about you and your activities, including by way of Tracking Technology, and use such information for any purpose pursuant to their privacy policies and, if applicable, your Account settings with such third parties.
Operators of third-party properties where certain of our Materials may be accessed or that support or enhance our Services including social media and video service providers. For example, we may organize Facebook or similar groups for participants in certain of our programs in order to facilitate their interactions with each other and, while we may monitor these groups, the host service may collect and use your information pursuant to their terms and policies. Please note that we have no control over the nature of the information collected directly by any such third parties and you should refer to their privacy policies for such information.
Other entities as required for legal compliance. For example, we may disclose your information to third parties when such disclosure is:
- necessary to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by us, whether or not a response is required by applicable law;
- necessary to enforce or apply our Terms, Policy, or other agreements; or
- to protect the rights, property, or safety of Ambrosia Womens Wellness, our employees, you or our other users / customers or other members of the general public.
To any other entity as otherwise directed by you or with your express consent. This may include entities through which you purchase our Services including, for example, your employer, or a provider of another of your products or services to the extent they sponsor your use of the Services. The nature of the information we provide to such entities in connection with the foregoing, if any, will be clearly disclosed to you by any such entity in advance of collection.

Other third parties may also have access to your information as a result of your interactions with us, including:

Any other visitor to our properties or a fellow participant in a product or service offering in the event you:
- Provide such information to them in person.
- Utilize any publicly accessible blogs, message boards or other community forums on our properties or third-party properties, including social media sites, on which our products or services may be included or via which they are supported.
- Participate in telephonic or online group lessons, meditations, workshops or other sessions or online groups, some of which may be a required or optional component of our product and service offerings.
- Submit any testimonials or reviews of our products and services, subject to the explicit terms of the communications pursuant to which such reviews and testimonials are submitted.
For the avoidance of doubt, you should assume that any information you provide in connection with the above actions may be read, collected, and used by others. To the extent this data is provided on any third-party property, the terms and privacy policies of such third-party property will apply to any such data under their control or in their possession. It is strongly recommended that you carefully monitor the information you share pursuant to the above activities as any such information may become a permanent part of the public domain and have unintended consequences. Ambrosia may not regularly monitor any such information and is under no obligation to do so. Please see our Terms for more information about what we consider User Generated Material and Footage and how we use such information.
Partners to whom you directly provide your information following a referral from Ambrosia Womens Wellness. For example, we may include health consultations and other services provided by medical professionals (“Medical Partners”) to whom you may disclose certain health-related information (including information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history, medications you take, and medical insurance details) (“Medical Information”) as part of the program. You will be required to directly provide Medical Information to any such Medical Partner who will collect and process such Medical Information subject to their terms and policies. Any requests with respect to Medical Information collected by a Medical Partner should be directed to the specific Medical Partner involved with the relevant program.

We may also use and share anonymous aggregated info, including information about you and your activities that is de-identified and with respect to which you cannot reasonably be associated, for any purpose whatsoever, including for research studies, demographic profiles of our users and summaries of our users’ activities and behaviours.

4. Cookies, Web Beacons and Similar Technologies

We and, as discussed herein, certain third parties use Tracking Technology or in connection with advertisements and activities on third-party properties for various purposes. These include specific uses such as authenticating you and recognizing your preferences when you visit our Digital Properties, customizing your experiences with our Services, analyzing website analytics and such other purposes as set forth elsewhere in this Policy. Other third parties use Tracking Technology for interest-based advertising, to provide their products and services directly to you or for other purposes as set forth in their respective terms and policies.

Tracking Technology includes:

Cookies, which are small strings of data sent by a web server that is stored in your computer's Internet browser and provided back to the web server to uniquely identify your browser each time you encounter a page accessed by that web server. We may use session cookies, which are temporary cookies that disappear after you close your browser, and/or persistent cookies, which are reloaded when you open a new browser session. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set – all browsers are different, so check the settings of your particular browser to learn how to change your cookie preferences. Disabling cookies, however, may make certain functionality provided by us unavailable or suboptimal. Blocking cookies will not prevent the use of other technologies on your browser or device.
Web beacons (also known as single-pixels (1x1), clear GIFs or pixel tags), which are electronic images embedded in a webpage or HTML-based e-mail. Web beacons can recognize certain types of information on your computer, such as a cookie number, time and date of a page view and the webpage where the beacon is placed. While you may not decline web beacons, you may render some web beacons unusable by rejecting their associated cookies. As mentioned above, if you disable the cookies associated with a beacon, some functionality may not work properly.

5. Links to Other Websites and Services

Our Digital Properties may contain links to third-party websites. We do not control the privacy policies or practices of such websites. You should review the terms and policies of any property you visit before providing any PII on such property. Ambrosia Health Wellness is not responsible for the content or practices of any linked websites, and we provide these links solely for your convenience.

6. Data Retention

We will only retain your PII for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your PII for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for PII, we consider the amount, nature and sensitivity of the PII, the potential risk of harm from unauthorised use or disclosure of your PII, the purposes for which we maintain and process your PII and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Please note that by law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for seven years after they cease being customers for tax purposes.

We may anonymise your information (so that it can no longer be associated with you) for research or statistical purposes and use this information indefinitely without further notice to you.

7. Changes in Our Privacy Policy

From time-to-time we may modify, update, add to, remove portions of or otherwise alter this Policy. Any changes will be posted or linked to from our Digital Properties, including at www.ambrosiawomenswellness.com, to ensure your ability to know what information we collect, how we collect and use that information, and when and to whom we may disclose such information. If you object to any such changes, you must immediately cease using our Services or otherwise interacting with us. You are bound by any changes to this Policy when using our Services or otherwise interacting with us after those changes have been posted.

8. Contact, Questions, or Feedback

When we receive formal written complaints, it is our policy to contact the person regarding his or her concerns. You also have the right to make a complaint at any time to the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data. We would, however, appreciate the chance to deal with your concerns before you approach any regulatory authorities so please contact us in the first instance.

If you have any questions about this Policy or to raise a complaint, you can always contact us by sending an email to hello@ambrosiahealthwellness.com.au”